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Library Support for Remote Learning: Help and support

In light of the University moving to remote learning & teaching and government guidance around social distancing, this guide will give you information on how to use the Library and get help and support from our staff remotely.

Help and support

We are here to provide help and support, should you need it. You can contact us in a number of different ways, and we are happy to answer any questions you might have. So choose a method that suits you, and ask away!

How can we help?

The Library has a live chat service (LibChat) embedded in every page of these library guides. Look for the little icon in the bottom right of each page. If the icon is green, that means someone is there to help! If the icon is red, no-one is available right now, but you can still submit your question to be answered later.


The Library has a programme of workshops, drop-ins and clinics that runs throughout the academic year, called Enhance Your Learning. These workshops cover topics such as: library research, citing and referencing, maths skills, exam revision, report writing, presentation skills, note taking, using Google more effectively, and more!

You can talk a look at the Enhance Your Learning calendar by clicking on the 'Online workshops and drop-ins' tab above to see details of upcoming events. Some events are free to just drop-in, others may require booking.

We have an extensive collection of Frequently Asked Questions that we are adding to all the time.

Search for your question in the box below. If it hasn't been asked before, you can submit it as a question and we will respond to you and also add the question and answer as a new FAQ.


If you need help with using the library, doing research, or citing and referencing, you can make a personal appointment with the Academic Librarian assigned to your programme. 

Appointments will be online via Blackboard Collaborate. If you have not used this before, don't worry - you will be provided with a link in your appointment confirmation email, and all you have to do is click on the link at the appointment time. You do not need to download or install any software.

Please make sure that your computer's microphone or speakers are turned on and working properly. If you do not have a webcam or microphone, do not worry - we can conduct the appointment via chat instead.

You can make an appointment with your Academic Librarian here.