Listening
‘You’ve spent years learning how to read and write, years learning how to speak. But what about listening? What training or education have you had that enables you to listen so that you really, deeply understand another human being from that individual’s own frame of reference?’ Covey (2022, p.222)
Listening attentively when communicating with others will help you to build positive relationships and rapport. You can avoid making poor assumptions and jumping to conclusions if you take care to listen purposefully. Paying attention, asking questions, summarising, noting, repeating, and withholding any bias or judgement are all components of the art of active listening.
