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How can we help?

The Library has a live chat service embedded in every page of these library guides. Look for the little icon in the bottom right of each page. If the icon is green, that means someone is there to help! If the icon is red, no-one is available right now, but you can still submit your question to be answered later.


If you would like to chat live with Caroline, your academic librarian, you can choose the chat box below. Caroline may not always be online, as she spends a lot of time away from her desk teaching - but if she's not there, you can leave search our FAQ page or submit your query as an email ticket.

We have an extensive collection of Frequently Asked Questions that we are adding to all the time.

Search for your question in the box below. If it hasn't been asked before, you can submit it as a question and we will respond to you and also add the question and answer as a new FAQ.


Picture of Caroline Ball, She has short blonde curly hair and is looking away from the camera and smiling.Every programme has an Academic Librarian assigned to it. The Academic Librarian for these programmes is Caroline Ball.

You can contact Caroline via email at



The Library runs a programme of workshops, drop-ins and clinics throughout the academic year, called Develop@Derby. These workshops cover topics such as: library research, citing and referencing, maths skills, exam revision, report writing, presentation skills, note taking, using Google more effectively, and more!

You can take a look at the Develop@Derby calendar here to see details of upcoming events. Some events are free to just drop-in, others may require booking.

If you cannot attend a workshop due to timing, please register anyway. We record all workshops (not clinics or drop-ins) and email a link to the recording to everyone who registered, so even if you cannot attend you will still have access to the recording.

We have a Study Skills team who can help with a range of academic skills, from planning and structuring essays, to revision and note-taking skills, interpreting feedback and citing and referencing. 

Click on the link for the Study Skills pages in the left-hand side-bar, or come along to one of the workshops - and why not check out the Skills videos on the Library YouTube channel?